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AVETTA (SUB-) PROCESSORS AND AFFILIATES

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Last Updated: January 15, 2023

The following tables provide information related to the third-party vendors Avetta may use in connection with the provision of the Avetta Services and the entity information of Avetta, LLC’s affiliates (“Avetta Affiliates”). Terms used on this page but not defined have the meaning set forth in the written agreement between the parties.

Table 1 - Sub-processors that support delivery of the Avetta Services:

Third-Party Vendor Activity/Purpose/Service Provided (Subject Matter and Nature) Avetta Services Location/Processing Location(s) Further Information
Amazon Web Services Cloud hosting and infrastructure provider All Avetta Services, including:
Supplier compliance products including but not limited to Avetta Connect® Health & Safety; ESG & Sustainability; Business Risk; and Avetta Transportation Safety – Motor Carrier Statistics Enterprise (collectively, “Supplier Compliance Products”);
Worker management products including but not limited to Avetta Connect® Workforce Management ( “WM”); and
Avetta Connect® Onsite Track Easy, also known as Pegasus Workforce Management ("WFM")
Supplier Compliance Products:
  • Global (Customer Location): Germany (Hosting Location)
  • Disaster Recovery: Ireland
WM:
  • APAC: Australia
  • Global except for APAC: Germany
WFM:
  • Australia: Australia
  • United States: United States
  • Global except for Australia and United States: United Kingdom
Other location(s) for non-production data:
  • Canada
https://aws.amazon.com/privacy
Amplitude Product analytics and digital optimization services Supplier Compliance Products United States https://www.amplitude.com/dpa
Australian Business Register (ABN Lookup) Entity information verification WFM Australia https://abr.business.gov.au/
AVETMISS (the Australian Vocational Education and Training Management Information Statistical Standard) For reporting purposes (when applicable) WFM Australia https://www.ncver.edu.au/rto-hub/what-is-avetmiss
ChekRite Digital inspection services WFM Australia https://www.chekrite.com/privacy
Clui Learning management services WFM Australia https://support.compono.com/hc/en-us/articles/360014116372-Privacy-Policy
Fat Zebra Payment processor WFM Australia https://www.fatzebra.com/legals/privacy
Google Analytics Data analytical services Supplier Compliance Products United States https://policies.google.com/privacy/frameworks
GreenID Identity verification WFM Australia https://www.gbgplc.com/apac/legal-and-regulatory/privacy-policy-anz/
HotJar Analysis and feedback tool Supplier Compliance Products Ireland https://help.hotjar.com/hc/en-us/articles/115011639887-Data-Safety-Privacy-Security
Integrated Control Technology Limited Site access control and intrusion detection service WFM New Zealand https://ict.co/privacy-policy
Jotform Web based forms system WFM United States https://www.jotform.com/gdpr-compliance/dpa/
SY6, an Equinix Data Centre Cloud hosting and infrastructure provider WFM Australia https://www.equinix.com/data-centers/asia-pacific-colocation/australia-colocation/sydney-data-centers/sy6
Twilio Communication systems WFM United States https://www.twilio.com/legal/privacy
WalkMe In application help Supplier Compliance Products, WM United States https://www.walkme.com/walkme-dpa-april-2021/
Zuora, Inc. Payment processor Supplier Compliance Products, WM United States https://www.zuora.com/privacy-statement/

Table 2 - Vendors (processors/sub-processors) that provide customer support and other services that are integral to the Avetta’s business operations:

Third-Party Vendor Activity/Purpose/Service Provided (Subject Matter and Nature) Location/Processing Location Further Information
AC3 Managed service provider Australia https://www.ac3.com.au/
Acquia Web content management platform United States https://www.acquia.com/sites/default/files/legal/acquia-gdpr-dpa.pdf
Adobe (Marketo) Marketing automation and analytics United States https://www.adobe.com/legal/terms/enterprise-licensing/data-protection.html
Cloudflare Content delivery network and DDoS mitigation services United States https://www.cloudflare.com/cloudflare-customer-dpa/
Cloudstaff Pty Ltd Administration, customer service and support, and data entry services The Philippines https://www.cloudstaff.com/
CreditSafe Business intelligence services including screening services for compliance purposes United States https://www.creditsafe.com/ie/en/legal/privacy-policy.html
FiveTran Data movement and replication service United States https://www.fivetran.com/legal/data-protection-agreement
InterPayments Payment technology provider United States https://interpayments.com/privacy-policy/
Ironclad Contract management system United States https://ironcladapp.com/wp-content/uploads/2020/01/ironclad-dpa.pdf
Microsoft Microsoft Office 365 United States https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA
MicroSourcing International Ltd Implementation and support services The Philippines https://www.microsourcing.com/
Netscribes (India) Private Limited Support services, including document verification and review, data validation and enrichment, and customer support, and marketing related services India https://www.netscribes.com/privacy-policy/
OneTrust Cookie management solution United States https://www.onetrust.com/privacy-notice/
Orca Security, Inc. Cloud security services United States https://orca.security/
Qualtrics Survey tool United States https://www.qualtrics.com/privacy-statement/
RFPIO Cloud-based software that automates and streamlines the process of responding to a request for proposal United States https://www.rfpio.com/dpa
Salesforce (including Tableau Cloud) Customer relationship management solution and data analytics service United States https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf
Salesforce (including Tableau Cloud) Customer relationship management solution and data analytics service United States https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf
Snowflake Data storage and analytics service United States https://www.snowflake.com/legal/data-processing-addendum/
Talkdesk Inc. Cloud contact solution United States https://www.snowflake.com/legal/data-processing-addendum/
Workato Integration and workflow automation service United States https://www.workato.com/legal/dpa

Table 3 - Additional vendors we may use in connection with the provision of the Avetta Services:

Category Examples
Business management solutions Oracle (NetSuite)
Communication tools and analytic services Zoom, Call Miner
Customer relationship management tools OwnBackup
Data analytics and business intelligence services and tools Google Analytics, dbt Labs, Sisense
Data enrichment services ZoomInfo, People Data Labs, Bizible
Information security related services, such as security audits and penetration tests Inspectiv, BreachLock
Marketing tools, services, and platforms 6Sense, Ceros, Drift, DemandJump, BrightEdge, iCapture
Project management and collaboration tools Atlassian, Wrike
Professional services, such as legal, accounting, security, and business consultation services Law firms, accountants, security consultants, business consultants
Sales analytics and engagement services and tools Gong, Xant, LinkedIn
Webinar and event platforms and tools ON24

Table 4 - Avetta Affiliates whose employees may need to provide account, engineering, and other support services

Entity Name Location
Avetta Do Brasil Tecnologia da Informação Ltda Brazil
Avetta Limited United Kingdom
Avetta Pty Ltd Australia
Browz Germany GmbH Germany
Industry Skills Limited New Zealand
Pegasus Management Pty Ltd. Australia
Pegasus Safety & Training Pty Ltd. Australia
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