By partnering with Avetta, a leader in energy production with a global operations footprint transformed how it assessed, monitored, and improved contractor and fleet road safety.
Despite achieving 94% compliance with internal transport safety standards, the organization continued to experience near‑misses and non‑injury incidents that signaled deeper systemic risk. Leadership recognized a critical truth: compliance does not equal safety performance.
The customer’s transportation risk exposure spans South America, Africa, and the United States, operating in environments where road conditions, enforcement, and infrastructure vary widely. Following multiple serious transportation incidents — including fatalities and environmental risk events — the customer introduced a global Fatal Hazard Protocol for road transport. And, while audits showed strong compliance, operational reality told a different story:
- Line managers lacked clarity on their role in influencing driver behavior
- Driver training was treated as a one-time requirement, not a behavioral system
- Telematics data existed but was underutilized or misinterpreted
- Contractor assessments focused on documentation — not real-world performance
Leadership needed visibility into actual risk, not just policy adherence.
The Avetta approach: From compliance to performance
Avetta’s transport safety experts partnered with the customer to help reframe transportation safety as a performance‑based contractor risk challenge, not a checklist exercise.
With the help of Avetta’s experts, the customer was able to implement a new, unified approach built on three pillars:
1. Performance-based contractor assessment
Avetta helped redesign the transport provider evaluation model — moving away from 100% compliance audits toward a weighted, performance led assessment:
- 30% focused on compliance audits
- 60% focused on critical safety controls and real-world execution
- Ongoing performance validation using telematics and behavioral data
This ensured contractors were assessed on how they actually operate, not how well they document procedures.
2. Turning telematics data into actionable insight
While vehicles were already equipped with in‑vehicle monitoring systems (IVMS), Avetta experts helped operationalize this data using a standardized behavioral scoring model based on key elements including:
Instead of reporting fleets as “98% safe,” Avetta enabled the customer to focus on the critical 2% of behavior where serious incidents occur, creating a culture of proactive risk awareness
- Normalized scoring per 100 kilometers driven
- Clear thresholds for at‑risk behavior
- Visual dashboards designed for executives, line managers, and contractor managers
Instead of reporting fleets as “98% safe,” Avetta enabled the customer to focus on the critical 2% of behavior where serious incidents occur, creating a culture of proactive risk awareness.
3. Enabling line management accountability
A core insight of the initiative was that transportation safety is a line-management responsibility.
Through added workflows and coaching frameworks:
- Managers received timely, relevant safety insights
- Feedback shifted from monthly reviews to near‑real‑time conversations
- Drivers were engaged collaboratively around context and behavior
This approach strengthened trust, accountability, and leadership engagement across both owned and contractor fleets.
The results: Measurable, sustained risk reduction
The impact of Avetta’s performance-driven model was rapid and dramatic.
Why it worked
The customer’s success was driven by a fundamental shift enabled by Avetta:
Traditional approach
- Compliance audits
- Lagging indicators
- One-time training
- Static contractor approval
Avetta‑enabled approach
- Continuous performance monitoring
- Leading behavioral insights
- Ongoing feedback and coaching
- Dynamic contractor risk visibility
By aligning contractor management, telematics data, and leadership accountability in one solution, Avetta helped the organization turn safety into an operational model.
A scalable model for high exposure industries
This industry leader’s program now serves as a blueprint for managing transportation risk across energy, mining and minerals, chemical transport, and various other industries using Avetta’s, “good vehicle, well driven, well managed” framework.
With Avetta, organizations can extend this same model across their contractor networks — driving safer behavior, stronger partnerships, and measurable risk reduction at scale.