Service Level Addendum

This Service Level Addendum (“SLA”) is made part of the Master Subscription Agreement (“Agreement”) between Avetta, LLC (“Avetta”) and the Client identified in the Agreement or associated Sales Order (“Client”). In the event of a conflict between the terms of this SLA and the terms of the Agreement, the terms and conditions of this SLA apply, but only to the extent of such conflict. Capitalised terms used herein but not defined herein shall have the meanings set forth in the Agreement.

1. Service Commitment.

1.1 Avetta Platform Availability. This service level addresses the availability of the relevant information technology infrastructure used by or on behalf of Avetta in performing the Services (the “Avetta Platform(s)” and applies separately to each account using the Avetta Platform(s). Avetta will use commercially reasonable efforts to make the Avetta Platform(s) available with a Monthly Uptime Percentage of at least 99.9% (the “Uptime Commitment”).

1.2 Supplier Response Time. This service level addresses Avetta’s response time to Suppliers as well as specific turnaround times for verifications and/or audits performed by Avetta on Suppliers. Avetta will use commercially reasonable efforts to perform the below-identified services in the specified time frames:

‍Further Inquiries:

For additional questions about our AI practices, compliance documentation requests, or general inquiries: compliance@avetta.com.

For privacy-related matters or to exercise data protection rights: privacy@avetta.com.