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residential and business customers served
suppliers standardised under universal insurance questionnaire
internal town-hall meetings to drive adoption
A leading US utilities company partnered with Avetta to digitise supplier management, streamline insurance compliance and integrate ESG metrics, gaining better visibility and control over contractor risk.
The client provides reliable and affordable energy to customers across the western and central USA, serving more than 730,000 residential and business customers.
The company identified inefficiencies in its supplier management programme. Manual processes for pre-qualification, risk assessment and compliance created significant challenges:
At the time, the labour-intensive reviews placed a heavy administrative burden on both internal teams and suppliers.
After evaluating multiple vendors, the client selected Avetta One to streamline its contractor management programme. Change management was emphasised as the most critical success factor, and the client hosted eight internal town-hall meetings to align functional teams.
Avetta’s solutions included:
By partnering with Avetta, the company completely overhauled its approach to managing suppliers, shifting from manual pre-qualification to a digital process.
Avetta also enabled deep insights into supplier risks. These insights led to data-driven conversations with suppliers, which ultimately led to working much better with them to make sure everyone gets home safely.
Moving forward, the company seeks to expand its use of Avetta and is in the process of deepening its due diligence around suppliers’ financial and legal risks.
This US utilities company partnered with Avetta to modernise supplier management, standardise insurance compliance and integrate ESG metrics, resulting in improved visibility, efficiency and safer contractor operations.
Confident contractor pre-qualification starts with Avetta.
Avetta centralises supplier data, automates compliance workflows, and delivers real-time insights, so you can mitigate risk and drive governance with confidence.
