10% Compliance Jump: How BGIS APAC Simplified Pre-qualification Using Avetta

Industry

Facilities Management

Real Estate

Region

APAC

Solutions

Avetta Connect

Worker management

View case study

About BGIS APAC

‍Headquarters: Sydney, Australia

Industry: Facilities Management

Region: APAC

Domain: Facilities Management, Real Estate Management, Associated Assets.

Services: BGIS is a global leader in integrated facility management services. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare, and cloud enterprises. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals, and industrial assets, BGIS is a world leader in the management of data centres and other critical environments.

Challenges in Compliance Management

In mid-2023, BGIS APAC received 360-degree feedback from clients, business units, and suppliers that highlighted opportunities for improvement within the prequalification process. While implementing solutions and opportunities, BGIS APAC faced several key challenges, including:

A vast network of suppliers spanning various categories of materials and service delivery.
Diverse geographical locations and dependency on critical suppliers.
A cumbersome onboarding process which in some cases asked irrelevant questions to suppliers based on the delivery of services or materials they provided respectively.

The Avetta Experience

With a presence in several countries across the Asian-Pacific region, BGIS needed a compliance solution that could streamline prequalification while not sacrificing their high safety standards. To do so, BGIS APAC turned to Avetta and asked for help, including creating a bespoke manual audit process.

Avetta supported in streamlining the overall prequalification process and worked with BGIS APAC to develop a custom manual audit form, making it easier for suppliers to do business with BGIS. Now, the process is less time consuming while also ensuring overall compliance. BGIS APAC also realises more accurate information, better evaluation of suppliers, and improved risk mitigation. The improved process has also led to better communication and a smoother onboarding process for suppliers.

Benefits Experienced

Enhanced Compliance: Tailoring the prequalification form has paid dividends for the BGIS APAC team. By streamlining the prequalification process, they also improved overall compliance by 10%. Having nearly 2,500 connections on the Avetta platform, BGIS APAC now has a connection compliance rate of 73% and an overall form compliance rate of 96%.

Efficiency for BGIS and Suppliers: By streamlining the prequalification process, BGIS APAC and the suppliers they engage have became more efficient and realised valuable time spent on compliance. Suppliers no longer waste time answering questions that aren’t relevant to their work, while BGIS’ resources don’t sift through unnecessary information. In total, BGIS APAC reduced the number of questions asked to suppliers by over 100, directly leading to significantly less issues being elevated to support teams.

Strong Relationships Provide a Competitive Advantage: By tailoring the prequalification process for suppliers, Avetta and BGIS demonstrates that we understand our stakeholders and their requirements. This, along with proactive management that includes monthly communications, fostering stronger relationships throughout their supply chain, BGIS advised that this has delivered a competitive advantage, allowing attract high-quality suppliers who appreciate the personalised approach. With a strong focus on diversity and social supplier engagement, BGIS is also strengthening their relationship with their community, prioritizing their work with minority-owned companies and actively engaging with the Indigenous community.

Conclusion

BGIS prioritises the safety of their people, vendors, clients, and the communities in which they operate. Their goal is to drive a culture of zero injuries while also being committed to social procurement that focuses on the betterment of minority suppliers.

Ensuring both improvements to the prequalification process and the maintenance of high safety standards are met can be challenging with a company as vast as BGIS. With Avetta, the process suppliers undergo has been streamlined while compliance numbers have risen across the board. BGIS’ commitment to extending compliance and risk management to a broader range of suppliers was so inspiring that they won the Operational Excellence Leadership Award from Avetta in 2024. Now that prequalification and compliance have been improved, BGIS has the tools required to make continual improvements to their supply chain and strengthen operations as they move into the future.

We have been able to gather feedback from suppliers [with Avetta], which allows us to continually refine and improve our supplier selection criteria and processes, ultimately leading to better outcomes.

Ryan Fowler

APAC Supply Chain Manager