Product Specific Terms

Avetta University

Last Updated: 14 January, 2026

The terms below (the “Terms”) govern your access to and use of Avetta University, including any websites, portals, mobile apps, courses, assessments, and related materials and services (collectively, the “LMS Services”). For purposes of these Terms, “LMS Content” means any courses, assessments, training materials, documentation, videos, and other materials made available through the LMS Services.

If you access Avetta University as part of the Avetta Services (as defined in the End User Service Agreement, or “EUSA”), the EUSA governs your use of the LMS Services. These Terms are Product-Specific Terms under the EUSA and form part of the EUSA. In the event of any conflict relating specifically to the LMS Services, these Terms shall take precedence; otherwise, the EUSA shall govern.

1. Licence

Subject to your continued compliance with these Terms, Avetta grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable, and revocable licence to access and use the LMS Services and LMS Content solely for your organisation’s legitimate internal business purposes.  

You shall not, directly or indirectly:

a). use the LMS Services or LMS Content for external, commercial, public, promotional, or revenue-generating purposes;

b). make any LMS Services or LMS Content available to any third party (including affiliates) unless expressly authorised by Avetta;

c). assign, transfer, sublicense, or otherwise share access or rights under these Terms; or

d). access or use the LMS Services in any manner not expressly permitted by these Terms or authorised in writing by Avetta.

2.  Acceptable Use

In addition to any acceptable use requirements set forth in the EUSA or any other agreement between you and Avetta, you must not:

a). share, resell, or commercially exploit access to any courses, exams, credentials, or other LMS Content or functionality;

b). permit account sharing or unauthorised user access;

c). copy, download, reproduce, distribute, or store LMS Content except as expressly permitted by Avetta;

d). circumvent or attempt to circumvent assessment integrity controls, including time limits, identity verification, or technical safeguards;

e). misrepresent your identity or credentials or attempt to gain unauthorised access to the LMS Services or related systems;

f). misrepresent the nature, scope, or significance of any certificates, badges, or other learning credentials issued through the LMS Services;

g). use automated tools (including bots or scrapers) or introduce malware, malicious code, or harmful content;

h). interfere with, disrupt, or degrade the LMS Services, networks, or servers, or

i). upload or transmit sensitive personal data, government identification numbers, or protected health information except where expressly permitted by Avetta and in accordance with applicable data protection laws.

You must comply with all identity verification, assessment, and usage instructions provided by Avetta or its content providers. You may not use, display, or reference any accreditation, certification, trade, or service marks in connection with LMS Content or course completion unless expressly authorised by Avetta. You must not make statements implying endorsement, approval, or certification by Avetta, any accrediting body, or any content provider unless such status is expressly described in the applicable course materials and permitted by Avetta.

3. LMS Content

LMS Content may be provided by Avetta and/or third-party content providers. All LMS Content is provided for general informational purposes only and does not constitute legal, regulatory, safety, medical, or other professional advice.

Completion of any course does not guarantee compliance with laws, regulations, contractual requirements, or client-specific standards, nor does it certify competency, qualification, or fitness to perform any task or activity. LMS Content does not replace your organisation’s internal policies, procedures, site-specific requirements, mandatory training, or professional judgment.

Certificates, badges, or similar learning credentials indicate course completion only and do not constitute certification or accreditation unless expressly stated in the applicable course description. LMS Content may not address all scenarios or site-specific conditions. Local laws, site rules, and your organisation’s requirements always take precedence.

The LMS Services and LMS Content are provided “as is” and “as available,” without warranties of any kind and without service-level commitments. Avetta may modify, suspend, or withdraw LMS Content at any time. Avetta disclaims all liability for any loss, injury, damage, or claim arising out of or relating to use of or reliance on the LMS Services or LMS Content.

You must comply with any additional terms, conditions, or usage restrictions imposed by third-party content providers or licensors when accessing their content through Avetta University.

4. User-Uploaded Content  

You may upload credentials, training certificates, and other documentation (“User-Uploaded Content”) to the LMS Services where functionality permits. You represent and warrant that all User-Uploaded Content is lawful and free from any material that is harmful, threatening, abusive, harassing, tortious, defamatory, discriminatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or otherwise objectionable. You further represent that you have all rights, permissions, and authority necessary to upload and use such content.

Avetta does not verify, validate, audit, or endorse any User-Uploaded Content, including credentials or certificates, and makes no representations regarding their accuracy, authenticity, completeness, or validity. Any display or storage of User-Uploaded Content through the LMS Services does not constitute approval, certification, or confirmation by Avetta.

You remain solely responsible for maintaining the accuracy and currency of User-Uploaded Content and for ensuring compliance with applicable laws, regulations, contractual requirements, and third-party obligations. Avetta disclaims all liability arising from reliance on User-Uploaded Content by you or any third party.

You grant Avetta a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and process User-Uploaded Content as necessary to provide the LMS Services.

Avetta may remove, restrict access to, or disable any User-Uploaded Content at any time in its discretion, including where such content is infringing, unlawful, harmful, abusive, harassing, tortious, obscene, invasive of another’s privacy, hateful, or otherwise non-compliant with these Terms or applicable law.

5.  Intellectual Property

All LMS Services and LMS Content are owned by Avetta or its licensors and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, or create derivative works based on any LMS Services or LMS Content.

No rights are granted to you except as expressly set forth herein. Avetta and its licensors reserve all rights, title, and interest in and to the LMS Services and LMS Content.  

6. Service Continuity, Maintenance, and Changes

Availability of the LMS Services may be affected by planned or unplanned maintenance, updates, or outages. Avetta does not guarantee the storage, integrity, or availability of any data, records, or User-Uploaded Content within the LMS Services. Avetta shall bear no liability for any loss, corruption, deletion, or unavailability of data, regardless of cause, including system failures, outages, maintenance, or termination of services.

Avetta may change hosting providers, infrastructure, technical components, or delivery methods and may implement temporary or permanent workarounds.

Avetta may modify, substitute, enhance, or discontinue LMS Content or functionality at any time to maintain compliance, security, or operational continuity. Where practicable, Avetta shall use reasonable efforts to provide notice of material changes, but does not guarantee advance notice.

7. Suspension & Termination  

Avetta may suspend or terminate your access to the LMS Services immediately if you violate these Terms, the EUSA, any content provider terms, or applicable law.

Upon suspension or termination, you must:

a). immediately cease all access to and use of the LMS Services;

b). delete or return any downloaded LMS Content or documentation; and

c). remove any statements, marks, or references implying accreditation, approval, or certification related to the affected LMS Content.

Avetta or its content providers may invalidate course results or revoke learning credentials (including certificates or badges) if integrity, eligibility, or licence scope is compromised.

8.  Updates

Subject to the EUSA and any other applicable agreement, Avetta may update these Terms from time to time. Continued access to or use of the LMS Services after the effective date of any update constitutes acceptance of the updated Terms.

Artificial Intelligence Features

Last updated: October 1, 2026

These Artificial Intelligence Features Product-Specific Terms (the "AI Terms") supplement and form part of the End User Service Agreement (the "EUSA") between Avetta and Customer. Capitalized terms not defined in these AI Terms have the meanings given in the EUSA. If there is a conflict between these AI Terms and the EUSA, these AI Terms control solely with respect to the subject matter of the conflict.

1. AI Features

Certain Avetta Services may include artificial intelligence, machine learning, generative artificial intelligence, predictive analytics, recommendation systems, automated classification, or similar technologies and functionality (collectively, "AI Features"). AI Features may be provided by Avetta or by third-party technology providers engaged by Avetta (each, an “AI Provider” and collectively, “Avetta Providers”). These AI Terms apply to AI Features that Customer or an Authorized User can access, use, or interact with through the Avetta Services.

2. Inputs and Outputs

AI Features may permit Customer to submit prompts, queries, instructions, data, documents, or other content ("Inputs") and may generate responses, recommendations, summaries, classifications, scores, ratings, benchmarks, predictions, analyses, reports, suggestions, translations, or other content ("Outputs"). Customer is responsible for all Inputs submitted to AI Features and for ensuring it has all necessary rights, permissions, notices, consents, and other lawful bases for their submission and processing.

Outputs are Content made available through the Avetta Services and are subject to the provisions of the EUSA governing Content. Outputs may not be unique, and an AI Feature may generate the same or similar Output for other customers.

3. Customer Responsibilities

Customer shall use AI Features in compliance with applicable laws, regulations, contractual obligations, and the EUSA. Except where necessary for the intended use of an AI Feature and permitted under the EUSA and applicable law, Customer should not submit Personal Data, Sensitive Data, or other highly sensitive information through AI Features. To the extent Customer submits Personal Data through an AI Feature, Customer represents and warrants that it has all rights, permissions, consents, notices, and other lawful bases necessary for such submission and processing.

Customer is responsible for independently reviewing, evaluating, verifying, and validating any Output before relying upon it or taking action based on it. Customer shall maintain human oversight, review, monitoring, verification, validation, and correction processes appropriate to the nature, context, and potential impact of its use of AI Features and Outputs.

Customer retains responsibility and decision-making authority for all decisions, actions, and omissions arising from or relating to its use of AI Features and Outputs. Customer shall not treat any Output as final, conclusive, or determinative, permit an AI Feature to make a final decision on its behalf, or use any Output as the basis for a contractor qualification or disqualification decision, compliance determination, safety-related decision, insurance decision, employment-related decision, or other decision that may have legal, regulatory, operational, financial, employment, health, safety, or other significant consequences. For any such decision that may affect a person’s rights, access, eligibility, employment, safety, health, insurance, compliance status, or other significant interests, Customer shall ensure that an appropriately qualified human reviews the relevant Output and makes the final decision.

4. Responsible AI Practices

Avetta will maintain and apply reasonable artificial intelligence governance practices, policies, and technical and administrative measures designed to promote the responsible, secure, ethical, and lawful development and provision of AI Features.

Avetta will provide AI Features in accordance with the laws and regulations applicable to Avetta's provision of those AI Features to customers. This commitment applies to Avetta's provision of the AI Features generally and does not make Avetta responsible for laws, obligations, or requirements arising solely from Customer's particular industry, deployment, use case, Inputs, Outputs, decisions, or actions.

5. AI Limitations and Disclaimers

AI Features use probabilistic technologies and may generate Outputs that are inaccurate, incomplete, misleading, outdated, inconsistent, biased, or otherwise erroneous. Outputs may not reflect current laws, regulations, standards, guidance, contractual requirements, site conditions, Customer-specific requirements, industry practices, or operational circumstances. Outputs may vary over time, including where the same or substantially similar Inputs are used.

Outputs are provided solely for informational purposes and do not constitute legal advice, regulatory advice, compliance advice, safety advice, insurance advice, environmental advice, financial advice, employment advice, medical advice, professional consulting services, or other professional advice. Outputs are not statements of fact and do not constitute guarantees, certifications, endorsements, approvals, compliance determinations, safety determinations, legal interpretations, professional opinions, or predictions of future performance or outcomes. Any translations generated by AI Features are provided for convenience only, may contain errors, omissions, ambiguities, or inaccuracies, and should not be relied upon as authoritative or certified translations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND WITHOUT LIMITING ANY OTHER DISCLAIMER OR EXCLUSION IN THE EUSA, AVETTA DOES NOT REPRESENT OR WARRANT THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR SUITABLE FOR CUSTOMER'S INTENDED USE; THAT ANY OUTPUT WILL SATISFY CUSTOMER'S LEGAL, REGULATORY, CONTRACTUAL, OPERATIONAL, OR BUSINESS REQUIREMENTS; OR THAT AI FEATURES WILL OPERATE WITHOUT INTERRUPTION OR PRODUCE CONSISTENT RESULTS. CUSTOMER ASSUMES ALL RISKS ASSOCIATED WITH ITS USE OF AND RELIANCE ON OUTPUTS. AI FEATURES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

6. Changes to AIFeatures

Avetta may modify, improve, update, replace, restrict, suspend, or discontinue any AI Feature at any time. The functionality, availability, underlying technology, AI providers, and Outputs of AI Features may change over time. Avetta will not be liable for any such modification, restriction, suspension, or discontinuation.