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reduction in time spent on site HSE induction development
reduction in induction time, shifting focus to risk understanding and assurance
Transgrid is leading the transition to a clean energy future with safety as a core value. As Transgrid has tripled its external workforce and is delivering a growing portfolio of major infrastructure projects, Avetta has helped to reduce TRIFR, increase workforce data visibility and control, streamline operations, and take a proactive approach to compliance management.
Transgrid builds and maintains the largest electricity network in Australia, providing the backbone of the National Electricity Market, while supporting the transition to a cleaner energy future.
Transgrid provides safe and reliable power to over 3 million homes and businesses. As a critical enabler of Australia’s energy transition, Transgrid plays a pivotal role in connecting new renewable energy sources to the grid and supporting the shift to a more sustainable energy future. The company oversees more than 13,000 kilometres of transmission lines and 109 substations, maintaining some of the country’s most complex and vital infrastructure assets.
Safety is a core value at Transgrid, embodied in the vision: Together we – Think Safe, Work Safe, to go Home Safe. This ethos drives every decision and action across the organisation.
Transgrid is delivering the Federal and State Governments’ vision for a clean energy future through a growing portfolio of major infrastructure and renewable energy projects.
Prior to working with Avetta, Transgrid did not have a robust and scalable contractor management process. The organisation underwent a review of its safety culture, processes and systems, which led to collaboration with the Avetta team, adoption of the Avetta One platform (previously Pegasus Apollo), and a particular focus on leadership programs.
Since 2020, Transgrid’s external workforce has more than tripled, further underscoring the need for scalable, safety-focused systems.
Transgrid’s previous system was bespoke and provided limited visibility of subcontractors. It was challenging to know ‘who’ was on ‘what’ jobs and ‘when’. Furthermore, relying on paper-based and manual processes was becoming time and resource intensive, and introduced significant privacy risks.
Avetta enabled Transgrid to transition away from paper-based processes, in which administration teams were checking qualifications for thousands of contractors manually. These processes were becoming unsustainable and would have required additional hires to manage Transgrid’s rapidly growing workforce.
With Avetta One, Transgrid was able to streamline and digitise their systems, as well as analyse their end-to-end onboarding and pre-qualification processes to identify compliance gaps and address them efficiently.
Avetta helped Transgrid implement a range of new initiatives to ensure that there was a clear pre-qualification process for suppliers, including ensuring that qualifications remained current at all times.
‘When we first engaged Avetta, we anticipated having 5,000 users on the platform. Today, we’re already at 10,000 users. In comparison to our previous systems and processes, we’re saving tens of thousands of hours in onboarding and pre-qualification activities. Most importantly, we now have clear safety management systems and processes to support the business as we work towards the next level of growth.’
– Leonie McCallum, Senior HSE Projects & Change Manager, Transgrid
Transgrid’s partnership with Avetta started in 2020. After the business more than doubled in size, Transgrid transitioned to Avetta’s flagship pre-qualification product in March 2025, with contractor registration opening on 12 March. Following meticulous planning and collaboration with Avetta, over 75% of target contractors were actively registered by the end of April, demonstrating strong engagement and early success. By May, 84% had transitioned, and the full transition was completed on 16 June 2025.
Presentations to the Transgrid leadership team about the success have resulted in further conversations and support to explore expanding the pre-qualification processes.
Before working with Avetta, Transgrid’s site induction processes were long, complex and costly. Site HSE inductions were over 80 pages long, with 90% of content duplicated elsewhere. Inductions took approximately 5 days. Avetta helped to streamline these processes with updated templates and restructured content delivered through e-learning, reducing the development time to 1 to 2 days.
With the e-learning modules and auto-enrolment based on project roles within Avetta, site managers have replaced the approximately 3 hours they previously spent delivering inductions to approximately 1 hour focused on risk understanding and assurance activities.
The transition from manual, paper-based tracking of induction attendance to digital tracking via Avetta and the Onsite app, with alerts for non-compliance, has enabled Transgrid to see and act on compliance risks in real time.
Amie White, Transgrid Construction Delivery Manager, said, ‘Collaborating with the Transgrid Avetta team, we’ve significantly streamlined and automated administrative processes. This has freed up valuable time for our site managers to focus on higher-impact safety activities on the ground. The digitised systems now provide leaders, such as myself, with real-time access to site information across all projects, no matter where I am.’
Before using Avetta, Transgrid’s site managers were tracking labour hours manually and had limited visibility into onsite compliance.
Avetta helped Transgrid to automate the check-in/check-out process with log points within the Avetta platform. This enabled accurate, automated tracking of labour hours, with scheduled reporting for management. Avetta also provided workers with remote access via the Onsite app, making it easy and simple for Transgrid to monitor attendance, roles and competencies in real time. The increased visibility into the workforce, as well as a better understanding of ‘who’ is doing ‘what’ and ‘where’, has helped Transgrid adopt a proactive compliance management approach.
Transgrid recognises that the nationwide transition to clean energy will require collaboration, and views suppliers and their subcontractors as ‘delivery partners’. These relationships are critical as the organisation and scale of the infrastructure projects they’re delivering continue to grow.
With Avetta, Transgrid was able to build assessment tools and processes to understand the HSE and compliance maturity of their supplier networks. This visibility enabled Transgrid to identify clear opportunities for learning and improvement, and areas where Transgrid could further collaborate with suppliers to help them become safer organisations.
McCallum said, ‘We’re going beyond compliance to gathering actionable insights through the data in Avetta. We found, for example, that about 50% of our delivery partners didn’t have a leadership program. That’s powerful information for us to feed back to suppliers and open discussions for how we can work better together.’
Joel McMurtrie, General Manager Health, Safety and Wellbeing at Transgrid, said, ‘The volume of contractors coming into our system has at times quadrupled as part of large-scale projects, and what we’re calling mega projects. Working with this volume of contractors with manual and paper-based processes would have been near impossible. Avetta has been at the heart of automating these processes to make everything clearer.’
Transgrid was committed to implementing a single platform for managers, employees, contractors, compliance and authorisation. By integrating a range of APIs and systems with Avetta, Transgrid was able to:
Some of Transgrid’s current API integrations and benefits include:
Transgrid will continue to collaborate with Avetta to develop more integrations and dashboards that could further streamline and improve safety and compliance processes.
When workers enter their qualifications via Avetta, that profile stays with them if they move to another project or employer. This forms a transient workforce, saving time for both the worker and supplier and enabling a smoother onboarding and pre-qualification experience before jobs. Rather than needing to onboard a worker multiple times for each job, they are already in the system and can take accountability for maintaining their own details.
McCallum said, ‘The solutions we started with were contractor pre-qualification with an HSE focus, and the really big piece was worker management – managing the competencies and compliance of our workers.’
‘The main benefit for us was that our contractors were able to easily upload information into a system that we could see and verify, ensuring they had the right competencies to be on site. Before, our contractors were being asked to supply that information repeatedly across many sites. The system has removed that repetition, which has been really valuable. Another big value for our suppliers is the automatic reminders when competencies are about to expire. That’s huge for monitoring compliance.’
Transgrid’s partnership with Avetta exemplifies strategic collaboration, innovation, and a commitment to safety and efficiency. Transgrid has built a future-ready platform that supports its growing workforce and complex infrastructure projects.
Looking ahead, Transgrid is exploring ways to further improve its health, safety and compliance posture. Transgrid has integrated a key safety metric – Total Recordable Injury Frequency Rate (TRIFR) – into Avetta One by automating the collection of contractor working hours. This replaced a manual, paper-based process, improving data accuracy, transparency and accountability across the supply chain.
McCallum concluded, ‘Since XX, Transgrid’s TRIFR has decreased from XX to XX, and we’re continuing to look for ways to bring that down to zero. The improvements so far are testament to the proactive safety culture embedded throughout the organisation, and the way Avetta has been able to ensure that safety culture is permeated throughout every worker, contractor, supplier, process and system in the Transgrid network.’
Examples of initiatives that Transgrid and Avetta are collaborating on to drive further improvements include:
Transgrid operates and manages the high-voltage electricity transmission network in NSW and the ACT, connecting generators, distributors and major end users.
Transgrid has enabled the smooth operation of 13,461 km of high-voltage transmission wires and 131 substations. Its network is the backbone of the National Energy Market, enabling energy trading between Australia’s three largest states along the east coast, and supporting the competitive wholesale electricity market, while leading the transition to a clean energy future.
Avetta’s Workforce Management solution gives you real-time visibility and control over your workforce and assets. Easily verify worker qualifications, ensure only competent, trained personnel access your sites, and meet all safety and legislative requirements with confidence – all while reducing risk and improving operational efficiency.
