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suppliers engaged annually
hours saved
When ABM needed to centralise procurement and tame the complexity of thousands of subcontractors, Avetta delivered – streamlining pre-qualification, saving 5,000+ hours and powering a data-driven transformation.
As a leading facilities management company, ABM provides services for over 19 industries and more than 20,000 clients worldwide. To manage such work, the company employs more than 124,000 people and engages over 50,000 suppliers annually.
With a need to align stakeholders effectively and efficiently and maintain their year-over-year growth trajectory, the company launched a multi-year strategic ELEVATE initiative to centralise procurement operations, enable data-driven insights and improve flexibility. As part of this initiative, Avetta was selected as ABM’s preferred supply chain management and risk mitigation partner.
ABM opted for a phased implementation in the United States, focusing on three critical business units and more than 3,000 onsite subcontractors added to the Avetta network in 2024.
Avetta’s configurable platform and flexible pricing ensured that each subcontractor’s experience was tailored, routing only requirements relevant to their work type and risk level. Dedicated onboarding and support teams fielded over 38,000 support cases to drive understanding and create a positive user experience.
With on-demand analytics and 40+ pre-built reports, ABM gained greater visibility, automated reporting and deeper insights to support ongoing collaboration and alignment across procurement, safety, sustainability, finance and operations.
Pre-qualification and ongoing management requires ample time and follow-up to track down information and documentation in order to vet a subcontractor appropriately.
By completing over 30,668 insurance certificate and safety documentation (e.g. OSHA logs, Experience Modifier rates, etc.) reviews in 2024 alone, it is estimated that Avetta saved ABM more than 5,068 review hours – equating to the workload of 54 full-time employees.
With employees around the globe seeking the opportunity to be self-sufficient in accessing relevant insights, ABM’s IT team enabled single sign-on (SSO) with routing parameters based on location. This allowed hundreds of users to quickly and easily hone in on data for their relevant subcontractors and even create their own watch list to receive focused notifications.
To further elevate goals surrounding the use of technology and data, ABM and Avetta technical teams have successfully enabled multiple bi-directional application programming interfaces (APIs) to seamlessly integrate with business-critical systems and workflows.
Avetta acting as a single source of truth has helped to unite ABM and put an end to disparate manual processes. Fostering ownership internally across procurement, safety, sustainability, field/sales operations, finance and leadership has been instrumental in creating top-down support in striving towards a shared vision of ensuring that everyone goes home safely each day.
For external partners, having a platform that clearly defines requirements and communicates expectations has allowed greater visibility for subcontractors to know exactly what is needed to maintain the relationship without disruption.
As both a client and supplier in the Avetta network, ABM understands the criticality of streamlined pre-qualification and compliance in protecting their multi-billion-dollar organisation from preventable risks and exposure.
After an incredibly successful first phase rolling out Avetta, ABM and Avetta are eager to press forward with future goals to engage additional business units, regions, mergers and acquisitions, and various types of subcontractors and suppliers to take full advantage of data collection.
Working in a wide array of industries, ABM’s purpose is to take care of the people, spaces and places that are important. In practice, that ranges from janitorial services to airport shuttle services, wheelchair assistance, food and nutrition, and mission-critical solutions in hospitals.
Confident contractor pre-qualification starts with Avetta.
Avetta centralises supplier data, automates compliance workflows, and delivers real-time insights, so you can mitigate risk and drive governance with confidence.
